By processing and confirming the order the customer agrees to the following:
The Sales Order is a documented contract under common law and as such is binding on both parties to the contract. As a result, any variations or alterations to the contract must be agreed by both parties and must be confirmed in writing.
Minimum 30% deposit required on sale items or floor items. 50% deposit required for custom made items.
Please choose carefully, as we do not refund if you change your mind.
Custom made ordered items cannot be cancelled or returned.
Cancellation of standard goods will incur a 30% fee. Cancellation of custom made items will incur a 50% fee.
Customers are to be aware that due to the nature of timber, stone, leather, there may be a slight difference in grain and shade from floor stock to delivered stock.
No refunds or exchange for sale items.
Goods sold as "Floor stock" or "as is" condition are not subject to normal standards or warranty periods and no further claim can be made against the Company for repair or replacement of the product. These goods are sold on the basis of no refund or return and floor stock purchases must be collected or delivered within 7 days.
After delivery, any claims or disputes must be reported within 48 hours.
Full payment is required prior to delivery.
All claims, credits, refunds or gift vouchers, shall only be payable to the party named on this contract and it is not transferable.
Lead times nominated are approximate as the manufacturing of orders is not within our control. For imported items, this lead time may vary by up to six weeks.
For Layby items, 30% deposit is required upon purchase. Laybys are for a maximum period of 12 weeks. Fortnightly payments must be made or the layby agreement will be terminated which will forfeit a 100% cancellation fee of all monies paid. Before completing your layby payment you will need to give 4 week’s notice to us as goods need time to be prepared for delivery.
Living Design Furniture warranty period is one year from purchase unless otherwise stated on the Sales Order. Claims for warranty will not be processed without proof of purchase. (Tax Invoice number).
The terms of warranty shall be in accordance with standards of the Australian Competition and Consumer Commission. Under the scope of these standards, the Company will assess whether a fault is minor or major and for any minor fault the Company may elect to provide a replacement, rather than a refund.
The standard warranty applies for DOMESTIC USE ONLY and does not apply to any damage as a result of a subsequent relocation of the goods after the initial delivery.
Your order must be collected or delivered within 21 days of being notified that is ready for collection or delivery. After this time, storage fees will apply.
If delivery of an order will result in unacceptably high freight charges to Living Design Furniture, we reserve the right to contact you to request further shipping fees or to cancel an order prior to dispatch. If we cancel your order in these circumstances we will issue a full refund to you.
Until the time when we accept your Order, we reserve the right to refuse to process your Order and you have the right to cancel your Order. We will notify you if we are unable to process your order. If we or you have cancelled your Order before it has been accepted, we will promptly refund any payment already made by you to your original payment method.